Shipping Policy
Thank you for shopping at 7Thumbs! We know you're excited to get your cat and dog accessories, and we're committed to getting your orders to you as quickly and safely as possible. Here's everything you need to know about our shipping.
1. Processing Time
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays).
- Orders placed after 2pm [Your Timezone] will begin processing the next business day
- Weekend orders (Saturday-Sunday) will begin processing on Monday
- Holiday orders may experience slight delays
- You'll receive a confirmation email with tracking once your order ships
Note: During peak seasons (holidays, sales events), processing may take 2-3 business days.
2. Shipping Rates & Delivery Times
📍 United States
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | $5.99 |
| Expedited Shipping | 2-3 business days | $12.99 |
| Priority Shipping | 1-2 business days | $19.99 |
| Free Shipping | 5-7 business days | $0 on orders over $50 |
📍 Canada
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard International | 7-12 business days | $14.99 |
| Expedited International | 4-7 business days | $24.99 |
📍 United Kingdom & Europe
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard International | 8-14 business days | $16.99 |
📍 Australia & New Zealand
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard International | 8-14 business days | $16.99 |
📍 Rest of World
We ship worldwide! Contact us for shipping rates to your country.
3. Free Shipping
Enjoy FREE standard shipping on all US orders over $50! (After discounts, before tax)
Free shipping automatically applies at checkout. No coupon code needed.
4. Tracking Your Order
Once your order ships, you'll receive:
- An email with tracking number
- SMS updates (if opted in at checkout)
- Link to track your package in real-time
Track your order here: [Insert Tracking Page Link]
Tracking may take 24-48 hours to activate after receiving the email.
5. Shipping Carriers
We partner with reliable carriers to ensure your pet's accessories arrive safely:
- USPS (United States Postal Service)
- UPS
- FedEx
- DHL (International)
- Canada Post (Canadian deliveries)
- Royal Mail (UK deliveries)
Carrier selection depends on your location and shipping method chosen.
6. International Shipping & Customs
Customs and Duties:
- International orders may be subject to import duties, taxes, and customs fees
- These charges are the responsibility of the customer
- Customs policies vary by country – please check with your local customs office
- We cannot mark orders as "gifts" or declare lower values (it's illegal!)
Delivery Times:
- International deliveries may be delayed by customs processing
- Typical customs clearance: 1-3 business days
- We cannot control customs delays
7. Shipping to P.O. Boxes & APO/FPO
- P.O. Boxes: Yes, we ship to P.O. boxes via USPS
- APO/FPO Military Addresses: Yes, we ship to military addresses using USPS
- Delivery times to APO/FPO addresses may take 2-3 weeks
8. Order Issues
Lost or Stolen Packages
7Thumbs is not responsible for lost or stolen packages after delivery confirmation. Please:
- Provide a secure delivery address
- Track your package and arrange for someone to receive it
- Contact the carrier first if your package shows as delivered but you don't have it
- Email us at [your-email@7thumbs.com] and we'll help file a claim
Incorrect Address
Please double-check your shipping address. If you entered the wrong address:
- Contact us IMMEDIATELY at [your-email@7thumbs.com]
- If your order hasn't shipped, we can update the address
- If your order has shipped, we cannot redirect packages
- You may need to pay for reshipping if the package returns to us
Delayed Packages
If your package is delayed beyond the estimated delivery time:
- Check the tracking link for updates
- Contact the carrier directly
- Email us if you need assistance – we're here to help!
9. Damaged in Transit
If your pet accessories arrive damaged:
- Take photos of the box and damaged items
- Email us within 48 hours at [your-email@7thumbs.com]
- Include your order number and photos
- We'll send a replacement or issue a refund immediately
10. Holiday Shipping Deadlines
For delivery by December 24th, order by:
| Shipping Method | Order By Date |
|---|---|
| Standard Shipping | December 15th |
| Expedited Shipping | December 20th |
| Priority Shipping | December 22nd |
These are estimated dates – we recommend ordering early!
11. Contact Us
Shipping questions? We're here to help!
Email: info@seventhumbs.com
📦 Shipping Quick Summary
Processing: 1-2 business days
US Shipping: 5-7 business days ($5.99) or FREE over $50
International: 7-14 business days (rates vary by country)
Tracking: Email with tracking number once shipped
Questions? Email [your-email@7thumbs.com]
Frequently Asked Questions
Q: When will my order ship?
A: Orders placed before 2pm [Your Timezone] ship within 1-2 business days.
Q: Can I change my shipping address after ordering?
A: Contact us immediately at [your-email@7thumbs.com]. We'll do our best to update it before shipping.
Q: Do you ship on weekends?
A: We process orders Monday-Friday. Carriers may deliver on Saturdays depending on the method.
Q: How do I track my order?
A: You'll receive an email with tracking information once your order ships.
Q: My tracking hasn't updated in days – what's wrong?
A: Tracking can sometimes lag, especially with international shipments. Contact us if it's been 5+ days without updates.
Q: Do you ship to my country?
A: We ship worldwide! If your country isn't listed at checkout, email us and we'll check.
Thank you for choosing 7Thumbs for your cat and dog accessories. We appreciate your business!